Login Issues – Troubleshooting Checklist

If you can’t login, try these troubleshooting options. If you need help with this list, have more questions, or can’t login after troubleshooting, send a message in the Contact Form with details about what is happening.

[1] Make sure you are logged in. Work done on the site could have affected your login status.

[2] Mobile/smartphones: Is your iOS/system up-to-date?

[3] Is your browser up-to-date?

• Firefox: https://support.mozilla.org/en-US/kb/update-firefox-latest-release?redirectslug=update-firefox-latest-version&redirectlocale=en-US

[4] Try another web browser.

[5] Check on another device (phone, computer, etc.) to make sure it’s not the device’s operating system.

[6] Clear browser cache: https://www.pcmag.com/how-to/how-to-clear-your-cache-on-any-browser

• Chrome: https://support.google.com/accounts/answer/32050
• Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
• Safari on iPhone/iPad: https://support.apple.com/en-us/HT201265
• Safari on Mac: https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac, clear cookies https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/14.0/mac/11.0
• Edge: https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4

Send a message in the Contact Form (or email) if you need help with these troubleshooting options or still can’t access your membership content.